Privacy Policy

Privacy Policy

Effective Date: 02 February 2025
Last Updated: 10 October 2025

True Refine Interior PTE. LTD. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us or use our website.

1. Personal Data We Collect
Depending on your interactions with us, we may collect the following personal data: your name, contact number, email address, residential or project address, billing details, design preferences, and any correspondence or feedback provided through our website or customer service channels.
We generally collect personal data directly from you through quotation requests, design consultations, or communication with our staff.

2. How We Use Your Personal Data
We may use your personal data to:
- Provide and manage our design, renovation, and furniture services.
- Respond to enquiries, requests, and feedback.
- Arrange site visits, deliveries, and installations.
- Process quotations, payments, and warranty claims.
- Improve our services and customer experience.
- Send updates, promotions, or marketing materials with your consent.
- Comply with applicable laws or regulatory requests.
We will only use your personal data for purposes you have been informed of and consented to, unless permitted by law.

3. Disclosure of Personal Data
We may disclose your personal data to employees, subcontractors, or third-party service providers who require it to perform their duties. This may include logistics partners, payment processors, or IT support providers. We may also share your data with government agencies or regulators when required by law.
We ensure that all third parties engaged by us are bound by data protection obligations consistent with the PDPA.

4. Protection and Security
We implement reasonable security measures to protect your personal data against loss, misuse, and unauthorised access. These include restricted access to authorised personnel, strong password practices, encryption, antivirus protection, and secure disposal of data when no longer required.
While we take precautions to safeguard your data, no electronic transmission or storage method is entirely secure. We continually review and enhance our security measures to maintain a high level of protection.

5. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, your data will be securely deleted or anonymised.

6. Access, Correction, and Withdrawal of Consent
You have the right to access, correct, or withdraw consent for the use of your personal data. All requests should be made in writing to our Data Protection Officer (DPO).
Please note that withdrawal of consent may affect our ability to continue providing certain services. We will inform you of any such implications before processing your request.

7. Transfer of Data Outside Singapore
We generally do not transfer personal data outside Singapore. If such a transfer becomes necessary, we will ensure that the receiving organisation provides a comparable level of data protection as required under Singapore law.

8. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the date of the most recent revision indicated above.

10. Contacting Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer (DPO):
Name: Lucas
Phone: +65 8131 4487
Email: admin@truerefineinterior.com
Address: Primz Bizhub, 21 Woodlands Close, #09-21, Singapore 737854

By using our website or engaging our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.